IQOS Zurich - Store Manager, Philip Morris International

  • Secteur d'activité: Commerce de détail
  • Type d'contrat: Fixe
  • Taux d'occupation: Plein-temps (100%)
  • Catégorie d'emploi: Commercial / Vente
  • Sub-catégorie d'emploi: Callcenter / Vente par téléphone
  • Date de publication: 28-12-2018
  • Délai de candidature: 28-02-2019
  • Référence: Job post on ''
  • You will work in the iQOS Shop based in Zurich. Thanks to your excellent hospitality skills you will provide a unique experience to visiting customers.

You will be responsible for;

  • Customer Centricity: IQOS boutiques are built for its customers and not the other way around.

  • Build genuine relationships with the customer by understanding their point of view through empathy and a compassion.

  • Memorable Customer Experience: Possessing a heart for the service.

  • Deliver superior customer service outcomes though clear and inspiring communication, always acting in good conscience and being courageous to always do what is right in line with IQOS Brand Retail

  • Personal Leadership: Ability to effectively exercise personal influence to enlist the aid, support, and commitment of the IQOS Boutique team.

  • Build confidence in the team and the smoke-free future vision through effective and inspiring communication to others and cause them to reach beyond the ordinary.

  • Review team performance against aspirational store targets and implement systems and processes in order to measure and manage performance.

  • Support team members by motivating, recognizing, praising and rewarding in order to unlock discretionary efforts and by flagging areas of improvement and creating the necessary conditions to enable them to accomplish their goals.

  • Quick and savvy in understanding and effectively handling business situations in ways to deliver positive outcomes.

  • Connecting different pieces of information in order to innovate and being unafraid to experiment in new ways within Brand Operating Boundaries

  • Nom du contact: Matteo
  • Téléphone du contact: (+41) 0798413691

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