Customer Success Manager
What you will work on and shape together with us
Build and maintain customer relationships
Get customers rready for the ride of #Innovation:
You have experience in customer facing roles, also related to technical tools as our company’s customer platform. You already completed innovation projects in your previous roles.
You provide a strong marketing background for this role.
You have proven experience in customer and product care, preferably with a technical product.
You are familiar with creating success plans and roadmaps around customer objectives and expectations.
Management of your customer portfolio: relationship and administration of services.
You have experience in leading communication also with C-level customers.
Organizing regular appointments with customers regarding their process and needs.
Onboard and train customers
Support customers on operational and technical questions #BestQuality
Facilitating a seamless onboarding experience by conducting interactive and fun user trainings or workshops.
Monitor and support your customer needs to mitigate their concerns and find new opportunities.
Plan and execute events or workshops (physical and digital) in order to support shaping the customer community.
Grow your customer accounts
Make the best out of relationships with customers and with your team #DoubleSuccess
Develop customers through up-selling and cross-selling initiatives together with the sales team.
You're responsible to minimize churn based on your strong relationships and proactive manner to overcome challenges.Attention to details and time management are key skills as a successful Customer Success Manager.
Keep an overview on the account contracts and special requirements in place.
Since our customer portfolio is on an international level, it is important that our new colleague has experience in working in different cultures.
Collaborate with your teammates
Supporting Customer Success #PartnerInCrime
Customers typically have challenges that require focused management of programs that involve customer and different team members working in partnership together. Working cross-functionally with the rready team will be a key:
- Collaborate closely with our product and lab team to deliver a great customer experience;
- Work with developers to answer questions and clarify product requirements;
- Act as a voice of customer towards internal product teams to drive relevant features.
Take an active role in shaping our company culture and help us build an amazing place that you love to go to work to.
You should apply if you...
✅ relevant work experience in Customer Success roles;
✅ have a passion for continually improving the customer experience;
✅ Fluency in English;
✅ have a university degree in Marketing or from a similar field;
✅ are an achiever and target-focused;
✅ have excellent organisational skills along with great time management;
✅ good in communication and in relationship building;
✅ feel comfortable in a dynamic start-up workplace;
✅ are resilient;
✅ don’t just accept differences — you celebrate and embrace them. We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Benefits of working with us:
an adventurous startup journey and to scale the business;
unique team spirit which comes not only at our annual rready camp to live;
an excellent opportunity to learn new skills, meet daily interesting people and dive into new topics;
flexible working hours and hybrid work set-up.
To apply, please follow this link: https://boards.eu.greenhouse.io/rready/jobs/4040222101