Role: Automotive Support Specialist W/Native level of German
Industry: Automotive
Location: 100% Remote from Germany
Key Languages: Native German plus fluent English
Your New Company
We have a fantastic opportunity to join a global automotive sales business based in Barcelona. Specialising in transforming the car buying experience across the UK and Europe, our client has an excellent opportunity for experienced Customer Support Specialist to join their growing team!
With their rapid growth in recent months, our client is looking to hire positive, passionate, proactive, resolution-seeking customer care advisors that want to help deliver a 1st class Automotive care experience to their customers...
Responsibilities:
- You will handle calls from customers who have any inquiries about the products and services offered, ensuring you are exceeding customer's expectations at every opportunity, you'll be helping to make customers' car dreams come true.
- You will be the first point of contact for new and existing customers and you will respond to requests concerning the mobility offer (subscription, purchase in cash, financing),
- You will advise customer's current or future mobility needs (eg selection of the appropriate car model) via email, phone and chat
- Make any required analyses to provide the appropriate response or escalate if necessary and ensure a positive experience for every customer
- With your empathy, you will support (potential) customers in their decision-making process, by identifying their needs and ensure that they are best taken care of throughout the process.
Skills and Experience required:
- You will have an absolute passion for cars, customers and delivering an amazing customer experience.
- Positive and enthusiastic customer advisor who has worked in a similar customer service role.
- Outstanding customer engagement and communication skills with an eye for detail.
- You will provide pre and post-sales support.
- Can own a customer through the entirety of their issue to ensure a smooth resolution.
- Organised & structured to be able to plan the working day and reprioritize when needed
- Able to work under pressure in a fast-moving, ever-changing environment
- A focus on quality, taking pride in your work and being willing to go the extra mile.
- Great problem solving and solution-focused approach with a “Can do” attitude
- Two Values that are close to their hearts: Kindness and team Spirit
Offer:
- 30K/euros gross year
- 40hours/week full time contract
- Monday-Saturday rotative, one weekend out/month – 8 am to 8 pm (rotative)
- Permanent Contract
- Work from home
- Company share options
- Bonus scheme: up to 10 % of the basic annual gross salary depending on whether the company achieves its annual targets
- 28 days annual leave + 1 day special leave on Birthday
- 1 day special leave for voluntary work
- MVV ticket or parking space near the office (MVV ticket up to max 100€/month for public transport)
- Free Calm App
- Spendit Card (Prepaid Visa Card with €44/month top-up through Cluno)
- Recognition scheme via Amazon vouchers
- Employee discount for products
- Discount on driving lessons
- Design Offices ( free snacks/fruits & drinks)
If you like the sound of working with a company that truly values its staff and exponentially growing, we would love to hear from you!
Here’s what you need to do next:
If you’re interested in this role send an up-to-date copy of your cv
