Customer Service Specialist, christopher P.

  • Type de candidat: Stagiaire
  • Catégorie d'emploi : Commercial / Vente
  • Sub-catégorie d'emploi: Administration des ventes / Assistanat commercial
  • Niveau de Formation: Bachelor (Université / HES-SO / EPF)
  • Nom du diplôme: BA HONS FRENCH AND COMMUNICATION
  • Nombre d'années d'experience professionnelle: 5 - 10 ans
  • Disponibilité: Disponible maintenant
  • Taux d'occupation: Plein-temps (100%)
  • Résidence: Suisse / Fribourg
  • Permis de travail: C - Permis d'établissement

Christopher is experienced in providing and managing customer service, relations and training (planning, conducting and adapting training) using his results and solution oriented innovative empathetic interpersonal communication and presentation skills, with international and multicultural companies and environments.

A professional and polite mediator and facilitator by personality and nature, he is at ease with communicating and working with people at their level

He is an equally  accomplished photographer : https://500px.com/cparsons35 and am working on two novels.

Langues:
  • Langue maternelle
  • Anglais
  • Courant
  • Français
  • Moyen
  • -
  • Connaissances de base
  • Allemand
Formation
  • Nom du diplôme: BA HONS FRENCH AND COMMUNICATION
  • Lettres
  • LEEDS UNIVERSITY
  • 2001
Expérience professionnelle
  • NO SQUARE DESIGN
  • PROJECT MANAGEMENT
  • 01-08-2015 & 30-11-2015
  • •    In charge of networking-based client acquisition to grow brand awareness and equity of leading Swiss design agency and its work; reached out to local businesses and organisations.
    •    Assisted on client briefs, academic research and project support, gaining knowledge of UX design concepts, brand strategy and design
    •    Contributed to agency’s corporate blog on design/strategy-related topics

  • BLUE COAT SYSTEMS
  • CUSTOMER SERVICE
  • 01-09-2008 & 31-01-2015
  • •    Timely and efficient processing high volumes of new business and renewal purchase orders and account management for major distributor accounts of this leading Silicon Valley vendor within strict financial, SOX and manufacturing deadlines
    •    Internal and external communication/ coordination with internal Sales, Finance, Logistics, Customer Care, manufacturing and product management departments in order to resolve order processing and supply chain issues in a timely and satisfactory manner; validating renewal quotations, providing month and quarter end support, ensuring prompt and effective customer service
    •    Team lead in charge of 3 order management reps, managing team member 1:1’s, organizing team meetings, assisting with staff recruitment, appraisals,mentoring and coaching team members to increase competency and efficiency . Managed the team during manager absence and transition.

Loisirs et Interêts
  • WRITING
  • PHOTOGRAPHY

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